| We advise and support organisations needing to change the way they work, perhaps because they have new priorities or are facing major challenges. |
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We assess how best to respond. When enterprises are not performing as well as they could, we review the possible causes. We identify the drivers for change and see how they can be influenced.
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| We help people to see their own work in the context of enabling the whole organisation to be successful. We address both tangible and less tangible issues. We can check whether people are in the right roles and whether talent is being appropriately deployed. |
| We design, implement and support improvement strategies that address issues such as those outlined further on this page. |
Leadership
We help chief executives and leadership teams develop appropriate management styles.
We help them understand how their behaviour affects not only their own performance but also that of their team and the rest of the organisation.
We work with them to develop more effective styles and support them putting it into practice. (Some people call it 'Walking the talk')
Reorganisation
We advise on the people and management implications of changing the way organisations do business.
We provide help following mergers, acquisitions, or divestments, or when new processes or major systems are being introduced.
We ensure the new roles and responsibilities are clear and unambiguous.
We shape the new working relationships, the behaviour of leaders and managers, the underlying organisation culture and those factors that will influence motivation in the new situation.
Shared Services
We help establish Shared Service Organisations and build the appropriate relationships between the service providers, the users and also those who pay.
We help establish and manage realistic expectations
of service. We help develop success criteria so that service deliverers can assess directly whether they
are supplying the right services in the right way. We build performance assessment and review processes and feedback loops.
We also help organisations prepare themselves for outsourcing.
Business Culture
We help enterprises understand the influence their culture has on the business.
There are usually several different cultures existing within an organisation and sometimes they are in competition with one another. They affect the organisation's effectiveness and the way it relates to customers and to the outside world. The cultural influences might be national, local, linguistic, professional or functional, or have their origins in the history of the company or with earlier ownership.
We build strategies to modify unhelpful aspects of such cultures and develop new ways of working that improve the effectiveness of an enterprise.
Re-building Trust
We facilitate in situations where trust is under strain.
The issues may be between different parts of an organisation or with partners, associates, customers, suppliers or public authorities. We have processes for re-establishing dialogue and improving working relationships and we support groups going through those processes.
Strategic Direction
We help leadership teams to articulate more clearly the direction they wish the business to take.
We establish clarity and build agreement around the purpose, vision, values, strategic goals, success criteria and key priorities. We ensure the needs of the stakeholders are identified and addressed and we develop and support programmes to bring about the necessary changes.
Customer Relationships
We help organisations build better and mutually beneficial relationships with their users and customers.
We focus attention on the issues that create value in the eyes of the customer. We help businesses develop customer-orientated cultures to satisfy internal as well as external customers.
Business Transformation
We design and support change programmes around major business transformations.
These may be driven by a period of poor performance, a change in the regulatory environment, the move to e-business applications or large-scale systems change, such as ERP or outsourcing.
We help leadership teams re-think the core purpose of their business and review their assumptions about managing the organisation in the light of the new situation.
Stakeholder Management
We help establish or re-build support amongst stakeholder groups for common goals or a change in strategic direction.
The groups may be executives, managers,
staff, users, customers, suppliers, owners, partners
etc. We facilitate effective dialogue leading to a better understanding of common ground. We design processes that help to articulate and manage stakeholder expectations and build constructive relationships.
Supply Chain Relationships
We help people see their supply chain as an integrated whole in competition with other supply chains.
Many companies see the supply chain as a loose collection of independent product and service providers competing for a share of the same gross margin. We help them to develop mutual trust through appropriate organisation behaviour, processes and working relationships.
Head Office/Field Relationships
We clarify and improve effective working relationships between Head Office and Field operations.
We resolve issues between geographic or historical entities and between operating divisions and functional departments.
We help parts of enterprises find ways of delivering their own objectives that are compatible with the strategic goals of the larger organisation.
